At Sakura Luxe Resin LLC, our priority is crafting top-quality, handmade furniture tailored to your unique preferences.
Cancellation Policy
• We accept cancellations within 6 hours of purchase if there is a valid reason.
• Once an item has begun production or is in transit, cancellation is no longer possible.
• Any cancellation requested after 72 hours of placing the order will incur a 35% cancellation fee.
Return Policy
• Refunds are available within 30 days of delivery for non-custom items that have a product defect. Customized items are non-refundable.
• Showroom samples and special orders are non-returnable.
• Return shipping costs are the customer’s responsibility; we can assist in arranging shipping if needed.
• Items must be returned in “like-new” condition or additional restoration fees may apply.
• A 35% restocking fee will be deducted following inspection for any returned merchandise.
• We cannot offer refunds or compensation for issues related to natural disasters, conflicts, pandemics, or similar unexpected events.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sakuraluxeresin.com.
Disputes
• We recognize that disputes with financial institutions can be both frustrating and stressful. If you experience any issues with your purchase, please contact us first so we can find a fair resolution.
• If a dispute moves forward with your bank, we will respect and follow the final decision, whether it supports our position or the customer’s.
• We encourage you to reach out directly with questions or concerns before submitting a dispute to your financial institution.
• Sakura Luxe Resin LLC remains dedicated to delivering exceptional, custom-crafted furniture designed to suit your individual needs.