FAQ

From the date of drawing approval, our standard lead time is 9-11 weeks. Each table is meticulously handcrafted by our skilled artisans, requiring ample time to ensure the highest quality. We do not expedite orders, as every piece deserves careful attention. Thank you for understanding, and we hope this timeline aligns with your project needs.

Tracking numbers are automatically sent to you once your product has shipped. Check the email you received with your order status to find your tracking number. Simply enter this number in our tracking portal to view your order's progress.If you encounter any difficulties tracking your order, don’t hesitate to reach out. Send us a quick message, and we’ll gladly assist you in locating it.

Your order may be delayed due to unforeseen circumstances such as severe weather or disruptions in transportation and logistics. Rest assured, we are working diligently to ensure your purchase reaches you as quickly as possible.

In most cases, your items will be shipped and delivered together. However, on rare occasions, they may arrive separately. We make every effort to consolidate shipments to reduce our carbon footprint and minimize the number of deliveries.

While it’s your choice what to do with the packaging after delivery, we strongly recommend keeping it. The packaging is specifically designed to protect your furniture during transportation, making it ideal if the item needs to be moved in the future. Your furniture will arrive in a sturdy wooden box, crafted for safe transport of delicate and heavy items.

Sakura luxe resin prioritizes secure transactions for all customers. We utilize advanced encryption and fraud protection to safeguard every payment method. Our store complies with the Payment Card Industry Data Security Standard (PCI DSS), a strict security protocol for handling credit and debit card information. With PCI compliance in place, your sensitive data is well-protected, ensuring a safe shopping experience.

Yes, we generally ship to the United States, Canada, Australia, New Zealand, and Europe. If you’d like to ship to a different country, please contact us directly. We’ll gladly assist you in calculating the shipping cost and making any necessary arrangements for your order.

All our shipments are fully insured, ensuring a risk-free delivery. Shipping costs vary based on the destination and selected shipping method. We currently offer insured and express shipping to the US, Canada, Australia, and the UK. While express shipping isn’t yet available for other international locations, we’re actively working to make it an option soon. Keep an eye out for future updates!

Yes, a complete address, including the street name and recipient's name, is required for shipping to a residential address or a packing station.

Got a discount code but unsure where to apply it? Don’t worry, we’ve got you covered!
During the first step of checkout, you’ll find a discount code box on the right-hand side. Simply enter your code, click “Apply,” and enjoy your savings!

If the code doesn’t work, double-check to make sure it hasn’t expired.

Still need help? Send us a message, and we’ll be happy to assist you.

If your order hasn’t been shipped yet, we’d be happy to assist with modifications. Please email us at support@sakuraluxeresin.com with the details of the changes you’d like to make, and we’ll do our best to accommodate your request.

We provide a variety of payment methods for your convenience! You can use major credit and debit cards, including American Express, Visa, MasterCard, and Discover, as well as GPay, PayPal, and Apple Pay. Your security is our priority, so choose the method you trust the most. If your preferred payment option isn’t listed, feel free to reach out to us directly!

Is it safe to use my credit card? Absolutely!

Sakura luxe resin prioritizes secure transactions for all customers. We utilize advanced encryption and fraud protection to safeguard every payment method. Our store complies with the Payment Card Industry Data Security Standard (PCI DSS), a strict security protocol for handling credit and debit card information. With PCI compliance in place, your sensitive data is well-protected, ensuring a safe shopping experience.

The displayed currency is based on your location. To view prices in a different currency, simply click the currency button located in the upper right corner of the website.

To begin, visit our custom page and complete the customization form, or contact us directly to discuss your unique table requirements. Based on your specifications, we’ll create a design and provide a detailed quote.

Once you’re completely satisfied and give us the go-ahead, we’ll start crafting your custom furniture. Throughout the process, we’ll keep you updated with production photos. When the piece is finished, we’ll share detailed images for your final approval before shipping.

Your custom furniture will be carefully delivered by our team, ensuring you receive a one-of-a-kind piece tailored just for you.

Customized products usually take 45-55 working days from the date of design approval to complete production. Please note that any changes to the order specifications or delays in final approval may impact this timeline.

For in-stock items, delivery typically takes 30-40 working days.

All our custom products are delivered flat-packed, but don’t worry—it’s easy to put together! Simply attach the table legs to the tabletop, and your piece will be ready to use in no time.

At Sakura Luxe Resin, we specialize in crafting unique handmade dining tables, coffee tables, side tables, and office desks. Our customization options allow you to design tables in any shape, size, color, and style, perfectly tailored to your personal taste and space requirements.

Sakura Luxe Resin offers a selection of premium materials, including epoxy resin, black walnut, walnut, poplar, ash, olive wood, and more, ensuring a perfect blend of quality and beauty for your custom creation.

If you’ve received only a portion of your order, please contact us right away at support@sakuraluxeresin.com. We’ll promptly look into the matter and ensure the remaining items are delivered to you as soon as possible.

Yes, we provide a six-month warranty from the delivery date, covering manufacturing defects under normal use. However, the warranty does not cover intentional or accidental damage, improper use, or damage caused by external factors.

Complimentary accessories like paint or paraffin oil.
Guidance on proper usage and maintenance.

Normal wear and tear.
Damage from improper care or maintenance.
Damage caused by external factors or pets.

If you experience any issues with your table, please contact us within seven days of delivery at support@sakuraluxeresin.com. For complete warranty terms, please refer to our Warranty page.