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Complimentary Shipping

•    Sakura Luxe Resin LLC provides free shipping for all orders within the contiguous United States. Please note that this offer does not apply to Hawaii, Oregon, Alaska, Puerto Rico, or remote areas.

Expedited Shipping

•    For customers who need faster service or are shipping to non-contiguous regions—including Hawaii, Alaska, Puerto Rico, remote locations, and Canada—Sakura Luxe Resin LLC offers expedited shipping for an additional fee.
•    If you’d like a quote for expedited shipping, please contact us as soon as possible. We typically provide an estimate within one business day, based on product size and destination. For further assistance, email us at: support@sakuraluxeresin.com.

International Shipments

Yes, we do ship globally! Sakura Luxe Resin LLC international shipping covers the USA, Canada, and most countries worldwide. However, we are unable to deliver to the following regions at this time:
•    Cuba
•    Iran
•    North Korea
•    North Sudan
•    Sudan
•    Syria
•    Ukraine
•    India
•    Estimated Delivery Times

Estimated Delivery Times

For Custom Items

•    Standard Shipping: After drawings are approved and production begins, custom epoxy tables are typically finished and ready to ship within 9–11 weeks.
•    Expedited Shipping: Once you approve the drawings, production starts, and tables are usually completed in 6–8 weeks.
•    Note: Because each piece is handcrafted, these production and delivery timelines are estimates and cannot be guaranteed.

 For Stock Items

•    Standard Shipping: In-stock wood tables typically arrive within 5–8 weeks.
•    Expedited Shipping: In-stock wood tables generally arrive within 3–5 weeks.

Packaging & Shipping Methods

•    Your order will be packed with utmost care. Each slab is wrapped in protective coverings and placed inside a durable wooden crate to minimize any transit damage. We take every precaution to ensure your item arrives in pristine condition.

Tracking Your Order

•    Once your purchase ships, we’ll send you a shipping notification by email. Please note there may be a short delay before the shipping carrier updates the tracking details.

Changing Your Delivery Address

•    Please double-check your shipping address when placing an order, as Sakura Luxe Resin LLC cannot be held responsible for incorrect addresses. If you notice an error, contact our Customer Care team immediately at support@sakuraluxeresin.com, and we’ll do our best to update your address before the item ships. Once a package has been dispatched, we can no longer alter the delivery location.

Delayed Orders

•    Unforeseen events such as poor weather conditions or flight delays can occasionally cause shipping disruptions. While some packages may arrive early, others might take longer—especially if you live in a remote area. If any issues arise, please CONTACT US or email support@sakuraluxeresin.com.

Partial Shipments

•    Sakura Luxe Resin LLC utilizes multiple warehouses and different carriers, so items in your order may ship separately. If you have received only part of your order, the remaining items could still be in transit. For more detailed information on pending shipments, email us with your name and order number.

Missing Items

If an item is missing, contact us with your order number. We’ll verify the shipment status with our warehouse, which may take up to 24 hours. If the item was lost in transit, we will file a claim with the carrier (up to 7 days). We will take action to resolve the issue promptly.

At Sakura Luxe Resin LLC, our priority is crafting top-quality, handmade furniture tailored to your unique preferences.

Cancellation Policy

•    We accept cancellations within 6 hours of purchase if there is a valid reason.
•    Once an item has begun production or is in transit, cancellation is no longer possible.
•    Any cancellation requested after 72 hours of placing the order will incur a 35% cancellation fee.

Return Policy

•    Refunds are available within 30 days of delivery for non-custom items that have a product defect. Customized items are non-refundable.
•    Showroom samples and special orders are non-returnable.
•    Return shipping costs are the customer’s responsibility; we can assist in arranging shipping if needed.
•    Items must be returned in “like-new” condition or additional restoration fees may apply.
•    A 35% restocking fee will be deducted following inspection for any returned merchandise.
•    We cannot offer refunds or compensation for issues related to natural disasters, conflicts, pandemics, or similar unexpected events.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sakuraluxeresin.com.

Disputes

•    We recognize that disputes with financial institutions can be both frustrating and stressful. If you experience any issues with your purchase, please contact us first so we can find a fair resolution.
•    If a dispute moves forward with your bank, we will respect and follow the final decision, whether it supports our position or the customer’s.
•    We encourage you to reach out directly with questions or concerns before submitting a dispute to your financial institution.
•    Sakura Luxe Resin LLC remains dedicated to delivering exceptional, custom-crafted furniture designed to suit your individual needs.

Quality Assurance

•    Every item undergoes a thorough quality inspection before shipment.
•    If your product arrives incorrect, damaged, or defective, please provide a detailed description and photos so we can address the issue. A partial refund may be issued based on the nature of the problem.
•    Damages caused by home assembly errors are not covered.
•    Natural wood characteristics (e.g., knots, cracks, distinctive grain patterns) are part of its charm and do not qualify for returns or refunds.

Warranty Policy

We offer free product support for any issues that arise within six months of receiving your item, provided the issue is not caused by human negligence. If the product malfunctions due to quality issues, please contact us via email with relevant pictures and videos. We will promptly address the issue.

Material Information

•    We use premium-quality timber, which can contain natural imperfections.
•    Wood may experience minor dimensional shifts due to environmental factors; often, adjustments in the item’s surroundings can resolve these issues. Returns are not accepted for such minor movements.
•    We do not accept returns for changes caused by climate or environmental conditions.
•    Our wood products are meant for indoor use and may change slightly in response to temperature or humidity variations. Adjusting the environment usually solves these concerns.

Maintenance

Wipe Down the Epoxy Resin Table with a Soft Sponge. The first step to taking care of your epoxy resin table is to wipe down the surface using a wet towel. If you want to perform a more in-depth cleaning of your epoxy resin table, use hot soapy water and a sponge to scrub away any build-up.

Not covered by warranty

normal abrasion.
Damage caused by lack of proper care/maintenance.
Damage caused by external sources.
Any pet-related furniture damage

If there is a problem with the table you purchased, please contact us within 7 days of receipt. Email:support@sakuraluxeresin.com